Privacy Policy Effective Date: January 2026. Your privacy matters to us. This Privacy Policy explains how Tune In Holistic Healing (“we”, “us”, “our”) collects, uses, and protects your personal data when you visit our Website or book a session. We comply with the EU General Data Protection Regulation (GDPR). 1. 2. About Us Tune In Holistic Healing BV Business address: Peltenburgstraat 1, 2033ES, Haarlem, The Netherlands. KvK Number: 98908928 Email: monique@tuneinhealing.com We are the controller of your personal data. What Personal Data We Collect We collect the following types of personal data 2.1. Data you provide when booking: (a) name; (b) email address; (c) telephone number; (d) Birth date, place and time of birth; (e) residential address; (f) service selected and appointment details; and (g) payment confirmation (via third party payment provider). 2.2. Session Questionnaire information provided voluntarily to help prepare your session: (a) background information; (b) reflections on your situation; (c) session goals; (d) photos (for distance healing or animal communication); and (e) emergency contact information. We treat this sensitive information confidentially and only for the purpose of preparing or conducting your session. 2.3. Automatically collected technical data when you visit the Website, we use cookies and similar technologies to collect: (a) IP address; (b) device type; (c) browser type and version; (d) pages viewed; and (e) time and date of visit. (Cookies are explained in section 7 below). 3. Legal Bases for Processing 3.1. We process your data based on the following GDPR grounds: (a) performance of a contract: managing your booking and conducting your session; (b) consent: photos, Session Questionnaire information, marketing emails; (c) legitimate interests: improving Website performance, preventing fraud, ensuring security; and (d) legal obligation: tax and accounting retention requirements. 3.2. You may withdraw your consent at any time. 4. How We Use Your Data 4.1. We use your data to: (a) confirm, manage, and communicate about your booking; (b) prepare and conduct your session; (c) contact you regarding appointment details or changes; (d) respond to your questions; (e) send reminder and follow-up emails; (f) improve the Website; and (g) comply with legal obligations. 4.2. We do not use your Session Questionnaire content for marketing or share it with external parties except essential service providers. 5. Sensitive Information 5.1. Some Services (such as Reiki, energy healing, Tarot, or animal/nature communication) may involve personal reflections or emotional topics. You choose what you share. 5.2. This information is: (a) processed solely for your session; (b) kept confidential; (c) stored securely; (d) never used for marketing; and (e) deleted upon request (unless retention is required by law). 5.3. Photos used for distance or animal sessions may be securely retained for follow-up or future sessions where you have given your explicit consent. You may request deletion of these photos at any time, and they will be deleted without undue delay, unless retention is required by law. 6. Sharing Your Data 6.1. We only share data when necessary, with: (a) technical service providers (website hosting, booking platforms, email providers, payment processors); or (b) legal authorities where required by law. 6.2. Where required by law, these parties act as GDPR compliant processors under binding data processing agreements or GDPR compliant terms. 6.3. We never sell or rent your personal data. 7. Cookies 7.1. Cookies are small text files stored on your device when you visit our Website. We use cookies to make the Website function properly and to improve your experience. 7.2. Types of cookies we use: (a) Strictly Necessary Cookies (always active): these cookies are essential for the Website to function and cannot be switched off. They help with page navigation, basic security and session management; (b) Analytical or Performance Cookies (only with consent): these help us understand how visitors use the Website so we can improve user experience. Examples include pages visited, session length and browser type; (c) Functional Cookies (only with consent): used to remember your preferences (e.g., language settings); (d) Marketing or Tracking Cookies (only with consent): used for personalised content or marketing. We use these only if you actively accept them in the cookie banner. 7.3. On your first visit to the Website, you will see a cookie banner that allows you to accept all cookies, reject non-essential cookies or manage cookie preferences. 7.4. Most browsers allow you to delete cookies, block cookies or receive notifications before cookies are stored. If you block certain cookies, some Website functions may not work properly. 8. International Transfers 8.1. Where possible, we use EU based service providers. If data is transferred outside the EEA (including to South Africa), we ensure appropriate safeguards are in place. 9. Data Retention 9.1. We retain your personal data only as long as necessary: (a) Booking and payment records: 7 years (legal obligation); (b) Session Questionnaire: up to 2 years, unless you request earlier deletion; (c) Photos for distance/animal sessions: retained only for as long as necessary for follow-up or future sessions with your explicit consent, and deleted upon request or withdrawal of consent; and (d) Emails and communication: typically, up to 1 year. 9.2. You may request deletion at any time (subject to legal obligations). 10. Your Rights Under the GDPR 10.1. You have the right to: (a) access your personal data; (b) correct inaccurate data; (c) request deletion (“right to be forgotten”); (d) withdraw consent; (e) restrict or object to processing; (f) receive data in portable format; or (g) lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens). 10.2. To exercise any right, please email: monique@tuneinhealing.com 11. Security 11.1. We use technical and organisational measures to protect your data from: (a) unauthorised access; (b) loss; (c) alteration; or (d) destruction. 11.2. Please do not share sensitive information via unencrypted email. 12. Third Party Links 12.1. Our Website may contain links to third party websites. We are not responsible for their privacy practices. We recommend reviewing their privacy policies separately. 13. Changes to This Policy 13.1. We may update this Privacy Policy from time to time. New versions will be posted on the Website with a new effective date. Material changes may also be notified by email. 14. Contact Us 14.1. If you have questions or wish to exercise your privacy rights, please contact: Email: monique@tuneinhealing.com
